Use cases
Use cases
IB Assist is a configurable intelligent business assistant. These are business use cases — not separate product brands.
Business problems IB Assist can help with
Configure IB Assist around the use cases that matter for your business. Knowledge grounding and citations are one capability — especially valuable for employee knowledge.
Reception & Front Desk
Respond to initial enquiries and help customers find the right next step while staff focus on higher-value work.
Customer Service
Answer common customer questions and guide support conversations with consistent, helpful responses.
Sales & Enquiries
Explain products and services, answer follow-up questions, and capture customer interest for your team.
Appointments
Handle appointment enquiries and guide customers through the next step in the booking journey.
Employee / Company Knowledge
Help employees find trusted company information — with supporting sources when answers are grounded in approved knowledge.
Business Operations
Reduce repetitive day-to-day conversations and assist with supported routine business work.
Ready to evaluate your use case?
Request Early Access and we will contact you with next steps — or book a demo if you want a guided walkthrough.